Refund Policy
The short version
30 days, no questions, on web hosting, business hosting, game servers, and VPS. After that, we'll work with you on case-by-case stuff — but the formal policy is below. We don't play games with refunds; if you're owed one, you'll get one.
Overview
At SUZKO, we want you to be completely satisfied with our services. This Refund Policy outlines the circumstances under which you may be eligible for a refund and the process for requesting one.
Money-Back Guarantee
We offer a 30-day money-back guarantee on select services for new customers. This guarantee applies to your first purchase of the following services:
- Web Hosting
- Business Hosting
- Game Server Hosting
- VPS Hosting
To qualify for the money-back guarantee, you must request the refund within 30 days of your initial service activation date.
The money-back guarantee does not apply to usage-based or metered services (such as AI Studio, Deploy, Business Phone, Business Email, Marketing Automation, Cloud Storage, Cloud Images, and Live Streaming), professional services, domains, custom hardware, or any service terminated for a policy violation. Refund treatment for those services is described below.
Refund Eligibility by Service Type
Web Hosting Services
| Service | Refund Period | Conditions |
|---|---|---|
| Web Hosting | 30 days | New customers only |
| Business Hosting | 30 days | New customers only |
Server Hosting Services
| Service | Refund Period | Conditions |
|---|---|---|
| VPS Hosting | 30 days | New customers only |
| Game Server Hosting | 30 days | New customers only |
| Dedicated Servers | No refund | Custom hardware orders are non-refundable |
Domain Services
| Service | Refund Period | Conditions |
|---|---|---|
| Domain Registration | No refund | Domain registrations are non-refundable |
| Domain Transfer | No refund | Domain transfers are non-refundable |
| Domain Renewal | No refund | Domain renewals are non-refundable |
Add-On Services
| Service | Refund Period | Conditions |
|---|---|---|
| SSL Certificates | 7 days | Before certificate issuance only |
| Backup Services | No refund | Non-refundable once activated |
| DDoS Protection | No refund | Non-refundable once activated |
| Plesk Licenses | No refund | Third-party licenses are non-refundable |
Cloud & Platform Services
| Service | Refund Period | Conditions |
|---|---|---|
| AI Studio | No refund | Usage-based; consumed usage and metered charges are non-refundable |
| Deploy / Compute | No refund | Usage-based; consumed compute and storage are non-refundable |
| Cloud Storage | No refund | Usage-based; storage and egress consumed are non-refundable |
| Cloud Images | No refund | Usage-based; consumed usage is non-refundable |
| Live Streaming | No refund | Usage-based; streaming and delivery consumed are non-refundable |
Communications Services
| Service | Refund Period | Conditions |
|---|---|---|
| Business Phone (Voice / SMS) | No refund | Recurring fees may be cancelled for the next term; call, message, number, and porting charges already incurred are non-refundable |
| Business Email | No refund | Recurring fees may be cancelled for the next term; usage and messages sent are non-refundable |
| Marketing Automation | No refund | Recurring fees may be cancelled for the next term; sends and usage already incurred are non-refundable |
Professional Services
| Service | Refund Period | Conditions |
|---|---|---|
| Web Design | No refund | Non-refundable once work has begun |
| Graphic Design / Branding | No refund | Non-refundable once work has begun |
| Consulting & Development | No refund | Non-refundable once work has begun |
Non-Refundable Items
The following are explicitly non-refundable under any circumstances:
- Domain registrations, transfers, and renewals
- Dedicated server orders (custom hardware)
- Setup fees
- Overage charges
- Usage-based and metered charges already incurred (AI Studio, Deploy, Cloud Storage, Cloud Images, Live Streaming, and similar services)
- Communications usage already incurred — voice minutes, SMS/MMS messages, phone numbers, number porting, and email or campaign sends
- Prepaid credits and account balances that have been consumed
- Professional services once work has begun
- Third-party licenses (Plesk, WHMCS, etc.)
- Services terminated for Terms of Service or Acceptable Use Policy violations
- Services with chargebacks or payment disputes
- Renewal payments (only initial purchase qualifies)
- Services used for more than 30 days
Prorated Refunds
For services that do not qualify for a full refund under our money-back guarantee, we may offer prorated refunds at our discretion for:
- Annual or multi-year prepaid services cancelled early
- Services with documented technical issues we cannot resolve
- Billing errors on our part
Prorated refunds are calculated based on the unused portion of your service term, less any applicable setup fees and discounts received.
How to Request a Refund
- Open a Support Ticket: Log into your client portal and open a billing support ticket requesting a refund.
- Provide Details: Include your service name, invoice number, and reason for the refund request.
- Wait for Review: Our billing team will review your request within 2-3 business days.
- Receive Confirmation:You'll receive an email confirming whether your refund has been approved or denied.
Refund Processing
Approved refunds are processed as follows:
- Credit Card Payments: Refunded to the original card within 5-10 business days
- PayPal Payments: Refunded to the original PayPal account within 3-5 business days
- Bank Transfer: Refunded via bank transfer within 10-15 business days
- Account Credit: Applied to your account immediately upon approval
Service Cancellation
Requesting a refund will result in the cancellation and termination of the associated service. Upon refund approval:
- All data associated with the service will be permanently deleted
- Access to control panels and management tools will be revoked
- Any associated free services or add-ons will be terminated
Important: Please back up all data before requesting a refund. We cannot recover data after service termination.
Disputes and Chargebacks
We encourage you to contact our billing team before initiating a chargeback with your bank or payment provider. Chargebacks incur fees and may result in:
- Immediate suspension of all services
- Account termination
- Collection actions for disputed amounts
- Ineligibility for future services
Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase will govern your refund eligibility.
Contact Information
For refund requests or billing questions, please contact us at:
SUZKO, LLC
+1 (888) 819-1699 Toll Free (US & Canada)
+1 (317) 854-5007 Headquarters (US Only)
312 N Green St, Suite D
Crawfordsville, Indiana
47933, United States
Last updated: June 19, 2026