Frequently Asked Questions

Absolutely! You can upgrade your hosting plan at any time through your client dashboard. Upgrades are typically processed instantly, and you'll only pay the prorated difference for the remainder of your billing cycle. Our team can also assist you with migrations if you're moving to a different server type (e.g., from shared to VPS or dedicated hosting).

Yes! All our hosting plans include free SSL certificates powered by Let's Encrypt. SSL (Secure Sockets Layer) certificates encrypt data between your website and visitors, which is essential for security and SEO. The SSL certificate is automatically installed and renewed for you. We also offer premium SSL certificates with extended validation for businesses requiring higher trust levels.

Yes! We perform automatic daily backups of all hosting accounts. Backups are retained for 30 days and can be restored through your control panel or by contacting support. While we make every effort to maintain reliable backups, we always recommend keeping your own local backups of critical data as well. Premium backup solutions with longer retention periods and more frequent backups are also available.

We maintain a 99.9% uptime guarantee. Our servers are monitored 24/7, and our team is immediately alerted if any issues arise. In the rare event of downtime, our technicians work to resolve the issue as quickly as possible. We also maintain automatic backups of your data, so your information is always safe. If you experience any downtime beyond our guarantee, you may be eligible for service credits as outlined in our SLA.

A domain (or domain name) is your website's address on the internet - like "example.com". It's what people type into their browser to visit your website. Think of it as your digital street address. Domains must be registered through a domain registrar and renewed periodically (typically annually). When you register a domain, you have exclusive rights to use that name for your website, email addresses, and other online services during the registration period.

Yes! We make domain transfers easy. First, unlock your domain at your current registrar and obtain an authorization (EPP) code. Then, initiate the transfer through our website. Most transfers complete within 5-7 days. Your domain registration period will be extended by one year as part of the transfer. We'll guide you through each step, and our support team is available if you need assistance.

Yes! Domain privacy (also called WHOIS protection) is available for most domain extensions. When enabled, your personal contact information in the public WHOIS database is replaced with our privacy service details, protecting you from spam, identity theft, and unwanted solicitation. Domain privacy is included free with many domain registrations or available as a low-cost add-on.

Web hosting is a service that allows individuals and organizations to make their website accessible on the internet. When you purchase web hosting, you're essentially renting space on a physical server to store all your website's files and data. Our web hosting plans include features like email accounts, databases, SSL certificates, and 24/7 server monitoring to ensure your website stays online and performs optimally.

Business hosting is a premium hosting solution designed specifically for businesses that require enhanced performance, reliability, and security. Unlike standard web hosting, business hosting typically includes dedicated resources, priority support, advanced security features, automatic backups, and higher uptime guarantees. It's ideal for e-commerce sites, business applications, and websites with higher traffic volumes that need guaranteed performance.

This depends on your hosting plan. Many of our plans allow you to host multiple websites under a single account using addon domains or subdomains. Shared hosting plans typically have limits on the number of domains, while VPS and dedicated servers can host unlimited websites (subject to resource availability). Check your specific plan details or contact our sales team to find the best solution for your needs.

Game hosting (or game server hosting) is a specialized hosting service optimized for running multiplayer game servers. These servers allow you to host your own games like Minecraft, Counter-Strike, ARK, Rust, Valheim, and many others. Game hosting provides low-latency connections, DDoS protection, easy server management tools, mod support, and the ability to customize game settings. Players can connect to your server and enjoy a lag-free gaming experience with your custom rules and configurations.

Absolutely! Most of our game servers support mods and plugins. For Minecraft servers, you can install popular platforms like Forge, Fabric, Spigot, Paper, or Bukkit along with thousands of plugins. For games like ARK, Rust, and 7 Days to Die, you have full FTP access to upload custom mods and configurations. We also provide one-click installers for popular mod packs and collections. Our control panel includes a mod manager for easy installation and updates.

Yes! All our game servers come with managed support, which means we handle the server setup, initial game installation, and core server maintenance (OS updates, security patches, hardware monitoring). You have full control over game settings, mods, and configurations through our easy-to-use control panel. If you need assistance with mod installation, server optimization, or troubleshooting, our gaming support team is available 24/7. For advanced users, we also offer unmanaged VPS options with root access.

We don't impose artificial restrictions - the slots supported is based on the allocated resources (RAM, CPU) to ensure optimal performance for all players. If you need unlimited slots or custom configurations, check out our VPS or dedicated server options where you control everything.

We support over 50+ popular multiplayer games, including:

• Minecraft (Java & Bedrock)
• ARK: Survival Evolved & ARK: Survival Ascended
• Rust
• Counter-Strike 2 & CS:GO
• Valheim
• 7 Days to Die
• Terraria
• Palworld
• V Rising
• And many more!

Don't see your game listed? Contact our team - we can install virtually any game that supports dedicated servers.

Yes! All game servers include enterprise-grade DDoS protection at no additional cost. Our network infrastructure can mitigate attacks up to 1 Tbps, keeping your server online even during large-scale attacks. We use advanced filtering techniques that detect and block malicious traffic while allowing legitimate players to connect without any lag or connection issues.

Yes! You can switch games at any time through your control panel. Simply select the new game you want to install, and we'll automatically configure your server with the appropriate settings. Note that switching games will wipe your current server data, so make sure to download any saves or configurations you want to keep. Some plan restrictions may apply based on resource requirements - contact support if you need assistance.

We accept various payment methods to make it convenient for customers worldwide:

• All Major Credit and Debit Cards
• Bank transfers (for enterprise customers)
• Cryptocurrency (Bitcoin, Ethereum) - select plans only

All payments are processed securely using industry-standard encryption and PCI-compliant payment gateways.

Yes! We offer a 30-day money-back guarantee on most hosting plans. If you're not satisfied with our service within the first 30 days, you can request a full refund, no questions asked. Please note that domain registrations, setup fees, and certain add-on services are non-refundable as per industry standards. For more details, please review our Terms of Service or contact our support team.

We offer flexible billing cycles to suit your needs! Most of our services are available with monthly, quarterly, semi-annual, or annual billing. Annual payments typically come with a discount (usually 10-20% off). You can choose your preferred billing cycle during checkout. Note that some promotional prices or special offers may require specific billing terms.

We offer multiple support channels to assist you:

• Live Chat: Available 24/7 for immediate assistance
• Support Tickets: Submit a ticket through your client dashboard for detailed issues
• Email: Contact support@example.com for general inquiries
• Knowledge Base: Browse our extensive documentation and tutorials
• Community Forum: Connect with other users and share experiences
• Phone Support: Available for business and enterprise customers

Our expert support team typically responds to tickets within 1-2 hours, with faster response times for priority support customers.

Yes! Our support team provides assistance in multiple languages including English, Spanish, French, German, and Portuguese. When submitting a ticket or starting a live chat, you can specify your preferred language, and we'll connect you with a representative who can assist you. Our knowledge base and documentation are also being translated into multiple languages.