Using the softphone
Making and receiving calls from the Suzko desktop / mobile app.
The softphone lives in:
- The Suzko Desktop app — Phone tab
- The Suzko Mobile app — Phone tab
Sign in to the app with your Suzko account; the softphone is enabled automatically if you have a VoIP plan + at least one number.
Making a call
- Type a number in the dial pad → Call
- Or pick a contact from your contacts list
- Or click any phone number anywhere in the app to dial it
Outbound caller ID is the number you've set as default. Change per- call with the dropdown next to the call button.
Receiving a call
When an inbound call hits a number routed to your softphone, the app rings. Accept, decline, or send to voicemail.
If you have multiple devices signed in (desktop + mobile), the call rings on both — first to pick up wins.
During a call
Standard buttons: mute, hold, transfer, keypad (for DTMF tones), record (if not auto-recorded by the call flow).
SMS
In the Messages tab. Pick a number to send from, type the recipient + message. MMS supported on US/CA numbers — drag in images or attachments.
Contacts
Contacts tab. Add/edit, mark as lead, set tags. Used by:
- Caller ID display (shows contact name on incoming)
- Lead pipeline filtering
- Call/message history grouping
Headset / audio device
The softphone uses your system's default mic + speaker. To override: Settings → Audio in the desktop app. We recommend a wired headset — Bluetooth audio adds 100–200ms of latency.
Going offline
Quit the app, or Settings → Stop accepting calls. Calls fall through to the next node in the call flow (usually voicemail).
Call quality issues
- One-way audio — usually a firewall blocking inbound UDP. Check your network setup.
- Choppy audio — bandwidth or latency. We need ~100kbps and <150ms RTT for clean audio. Test at speedtest.net.
- No ring — the softphone might be offline (settings, or no internet). The dashboard's "Status" indicator at the top of the app shows current connection.