Closing your account

Cancel a service (keep your account)

Most common path. Just don't want a specific service anymore?

/dashboard/services → the service → Cancel. Pick "end of billing period" or "immediate." See Refund policy for what's refundable.

You can re-order the same service later without losing access to your account history.

Pause active services without losing them

We don't currently support "pause" as a state — services run or cancel. Workaround: stop the service from the panel and let it sit. You still pay; downgrade to a smaller tier if cost matters.

Delete the entire account

If you're done with Suzko entirely:

1. Cancel every active service first (we won't delete accounts with running services — too easy to do by accident).
2. Make sure there are no unpaid invoices (open a ticket if there are billing irregularities).
3. /dashboard/profile → Danger Zone → Delete account
4. Confirm via email link we send.

What gets deleted:

• All personal info (name, address, phone, email, password)
• All connected OAuth tokens
• All payment methods (we tell our payment processor to forget you)
• All ticket history
• All API tokens

What stays for legal/compliance:

• Invoices + transactions — kept 7 years for tax compliance (US/EU rules). They're anonymized to a customer ID, name removed.
• Audit logs of account actions — kept 1 year, then purged.

Account deletion is permanent. We can't undelete after 30 days.

Exporting your data

Before deleting, you may want a copy.

/dashboard/profile → Export account data → generates a ZIP with:

• Profile info
• Service list + states
• Domain list
• Invoice history (PDFs)
• Transaction history (CSV)
• Open + closed tickets
• API tokens (list, not the secrets)

Email when it's ready (a few minutes for most accounts; longer if you have a lot of tickets/invoices).

Transferring an account to someone else

We don't have a self-service transfer. Open a ticket → we verify both parties → migrate ownership of all services + domains

• billing to the new account. Takes 1–3 business days.

Common for businesses changing hands, agencies handing off client accounts, etc.